Create an account and get your very own custom experience. You can build your profile, instantly start adding what you like to your Queue, highlight articles and share your custom experince on social.
Follow us and get the latest news through your favorite Social Network
Dr. Melissa DeCapua is a board-certified psychiatric nurse practitioner who graduated from Vanderbilt University. She has a background in child and adolescent psychiatry as well as psychosomatic medicine. Dr. DeCapua currently works as a healthcare advisor at a telenursing startup called PointNurse and as a design researcher in the technology industry. In both roles, she guides product development by combining her clinical expertise and creative thinking. She is a strong advocate for empowering nurses, and she fiercely believes that nurses should play a pivotal role in shaping modern healthcare. For more about Dr. DeCapua, check out her blog at and follow her on Twitter @melissadecapua.
I feel It really doesn’t matter as to which position it is placed as long as it states that its the most important.
Follow Lolly on Linkedin or Twitter and her blog at
Cloudflare Ray ID: 3b766c88cc4a63a9 • Your IP : 2a02:c207:2013:6978::1 • Performance & security by Cloudflare
I'm almost hesitant to include this as an essential attribute of a support tech, as I once walked out of a job interview when I was told they were seeking a candidate who "lived, breathed, slept, walked, and talked technology." In my experience, this type of person often makes a lousy support tech, due to a lack of interpersonal skills. Having said this, I still maintain that if the tech has no independent interest in technology and just regards it as a job, it will be an ongoing battle to keep the tech up to date with the latest developments or to elicit any form of enthusiasm or excitement for the work. Having a tech who is engaged and excited about new technology becomes particularly important during a rollout, where the tech is uniquely positioned to influence users' attitudes toward the changes in their environment. Rollouts can cause considerable stress to users who are now required to learn a new product to perform their job function. Having a tech who is excited and engaged with the new product will encourage and reassure the users.